Information Technology & Business Consulting


Call Center CRM and Workforce Management Integration

An integrated on-demand CRM and Contact Center can have a substantial impact on your business. Every customer interaction is monetized and new opportunities are converted in real-time. By selecting a proven Contact Center/CRM integrated solution, you can be sure that the combined solution is reliable, scalable, and easy-to-use.

For CRM integration with your Contact Center software, our Professional Services team can work with you to achieve the level of interoperability you desire.

Key Benefits of CRM Integration

* Out-of-the-box integration with the leading hosted CRM solutions

*  Increased operational efficiency by prioritizing routing based on the data stored in your CRM system

*  Increased agent productivity with integrated one-click dialing out of the CRM application

* Reduced customer frustration by "popping" the caller's account information to the agent as soon as the call comes in

At ArcSoft Consulting, we focus on customizing and integrating our CRM solutions to your specific Contact Center needs. By adjusting our services and systems to cater to our customer, we are able to provide solutions that are efficient and focused. By providing these solutions we can help our customers maintain strong relationships with their customers.

We offer individuals and teams of expert consultants to augment your staff for implementation, integration, or development projects. During projects our consultants willingly transfer their knowledge and technical expertise to your employees. We aim to deploy end-to-end systems that can deliver customer satisfaction, while also streamlining the organizations' deployment of resources to make a solution that involves mass customization and rapid fulfillment, profitable.